Booking & Dispatch
How fast can a caregiver arrive?
Our sub-10-minute SLA is structural. Because our caregivers are stationed inside your residential cluster, they walk to your door in minutes. Emergency SOS visits are dispatched immediately with zero-wait.
Can I change or reschedule my booking?
Yes. You can update your visit notes and address any time until the visit is completed, and reschedule the date and time as long as the caregiver hasn't been dispatched yet (Emergency visits cannot be rescheduled, only cancelled and rebooked). To change how long a visit runs, just message us and our team will sort it out for you.
Payments & Pricing
Do I need to pay in advance?
At the moment we allow customers to pay only after the visit is successfully completed. You will receive a WhatsApp summary containing the 15 logged health markers, followed by a payment link where you can pay via UPI or card.
What happens if a visit duration changes?
For one-off bookings, if a visit takes longer than expected, the invoice is automatically recalculated based on the actual duration. For recurring plans, duration edits are seamlessly updated across upcoming visits without disrupting your plan invoice.
Caregivers & Quality
Will it be the same caregiver every time?
We always aim to keep the same caregiver for every visit, on single visits and recurring plans alike, so there is familiarity and continuity. Our caregivers are full-time employees, not gig workers, which ensures stability. If a change is ever needed, we send a briefed YORO team member and tell you on WhatsApp before the visit, with their name.
What if a caregiver is unavailable?
Our scheduling flags caregiver conflicts, such as other visits or leave, when a visit is assigned. If your caregiver becomes unavailable, we send a briefed replacement from your local pod and tell you on WhatsApp before the visit, with their name.
How does the 15-marker health monitoring work?
During every typical visit, caregivers systematically check details like Blood Pressure, SpO₂, medication adherence, and mood. This is at no extra cost, and the data builds a predictive health profile shared with you.
How do you select your caregivers?
We selectively hire qualified nurses and experienced attendants. Every candidate undergoes a rigorous multi-stage vetting process including face to face interviews to gauge clinical knowledge, practical skill assessments in consulation with doctors , and comprehensive background verify checks from third party vendor before joining the team.
Do your caregivers receive specialized training?
Yes. Beyond their clinical degrees, every employee must pass YORO Health's mandatory in-house geriatric training program. This covers empathy training, senior-specific emergency response, and operational training on our 15-marker longitudinal health monitoring system.
Referral Partners
Who can become a referral partner?
Chemists and pharmacies, doctors and clinics, and individuals. Joining is free. Shops and clinics are verified by our team before going live, usually within a working day. If you have booked with YORO Health before, you can start referring straight away.
When is a referral benefit actually paid?
Only once the person you referred has been looked after and has settled their bill. A benefit is recorded against your account when the visit is completed, and it is released for payment once that booking is fully settled. This is why an amount shows as pending in your console in between.
What happens if the customer cancels?
Nothing is paid for a booking that is cancelled or left unpaid. If that happens after an amount has already been recorded against your account, the amount is withheld rather than sent. If the same person books again later, the referral can still earn on the booking that goes ahead.
How much do I earn, and can it change?
Your rate depends on your partner type and is set when your account is approved. A benefit is earned once the visit has actually been completed. Your rate is held against your own account, so a later change to our standard rates does not alter what you were promised.
How and when do I receive the money?
To the UPI ID on your partner account, paid in batches. You need a valid UPI ID on file before anything can be sent. Your Partner Console shows every referral, what it earned, and whether it has been paid.
Do I need permission from the patient before referring them?
Yes, please ask them first. You confirm you have their permission when you submit a referral, and we contact them only about home care.